Exchange Policy

At Jewelry Vault, all sales are final, but we offer exchanges under specific conditions to ensure customer satisfaction. Please review our exchange policy below:

Conditions for Exchange

• No Refunds: Refunds are not provided under any circumstances, including reasons like:
  • "Accidental order"
  • "Not what you expected"
  • "Shipping delays"
• If you're unhappy with your purchase, you may request an exchange. If your first item didn’t meet your expectations, we can help you find or create a piece that does.

How to Request an Exchange

1. Contact Customer Support
   • Call 📞 (520)222-6654 within 10 days of receiving your item.
   • Customer support is available Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time).
2. Inspection Process
   • Items must be inspected by our exchange team for wear, tear, or misuse.
   • Only items in new, unused condition will qualify for an exchange.

Shipping Instructions

• Once your exchange is approved, you are responsible for return shipping costs.
• Use a reliable shipping service, such as FedEx or UPS, with tracking and insurance.
• Retain your tracking number for reference.
• We cannot guarantee receipt of returned items, so ensure your package is properly secured and traceable.

At The Jewelry Vault we are committed to ensuring you love your jewelry. While refunds are not available, our exchange process is designed to provide you with a piece that meets your expectations.

If you have any questions about the exchange process, please contact us at

📞 (520)222-6654